Privacy Policy

This Privacy Policy describes how diwataplay collects, uses, and protects the information of our users in the Philippines. By registering an account or using our services, you agree to the practices described here.

This policy applies solely to the services provided on this website. It does not apply to third-party websites, external payment portals, or any other platforms you may visit after leaving our domain.

Account and Identity Data

We collect information necessary to create and maintain your account, such as your username, email address, and date of birth, to ensure you meet the legal age requirement.

Verification Documents

To prevent fraud and comply with KYC (Know Your Customer) regulations, we may request copies of government-issued identification and proof of address.

Payment Data

We collect payment method details and transaction history to facilitate deposits and withdrawals in PHP.

Gaming and Activity Data

We track your gaming preferences, bet history, and transaction patterns to optimize our service and detect suspicious activity.

Technical and Device Data

Our system automatically collects your IP address, browser type, device identifiers, and operating system to ensure platform security and stability.

Support Communications

Records of your interactions with our support team are kept to resolve disputes and improve customer service.

We gather information through three primary channels:

• Directly from You: Information you provide during registration, verification, and when contacting support.
• Automatically: Data collected via cookies and system logs as you navigate the site.
• Partner Providers: Data received from our partner payment processors and identity verification services.

Your data is used for the following essential purposes:

• Account Management: Creating, securing, and maintaining your user profile.
• Financial Transactions: Processing deposits and withdrawals and verifying payment origins.
• Security and Compliance: Verifying age, identity, and preventing multi-accounting or fraudulent behavior.
• Service Optimization: Personalizing your experience based on your gaming activity.
• Legal Obligations: Meeting the requirements for gambling operators in the Philippines.
• Marketing: Sending promotional offers only if you have explicitly opted-in to receive them.

We do not sell your personal data to third parties. We only share information with:

• Essential Service Providers: Partner payment processors, KYC verification services, and technical infrastructure providers.
• Legal Authorities: When required by applicable law in the Philippines or to respond to valid legal requests.

We implement robust security measures to protect your information, including:

• Encryption: Use of industry-standard encryption for data in transit.
• Access Control: Strict internal policies limiting data access to authorized personnel only.
• Isolation: Payment data is handled through secure, isolated channels.
• Monitoring: Continuous system monitoring to detect and prevent unauthorized access.

We use cookies to enhance your user experience and maintain session security. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

Depending on your situation, you have the following rights regarding your data:

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion and Portability: Request the removal of your data or its transfer.
• Objection and Withdrawal: Object to specific data processing or withdraw consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Note that some data must be retained even after account closure to comply with anti-money laundering (AML) and gambling regulations.

We retain your personal information for as long as your account remains active. Once an account is closed, we will continue to store specific data for the period required by applicable law in the Philippines to meet legal and regulatory obligations.

Our services are strictly restricted to individuals aged 18 years and older. If we discover an account has been created by a minor, the account will be closed immediately and any remaining funds will be handled according to our terms.

Parents or guardians who believe a minor has created an account may report this to our support team via the channels provided on this site.

Some of our technical and service providers operate outside the Philippines. By using our site, you acknowledge that your data may be processed in these jurisdictions. We apply necessary safeguards to ensure your data remains protected regardless of where it is processed.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates are published directly on this page. We encourage you to check the "Last Updated" date at the top of this page regularly.

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through the official support channels found on our Support Page.