How do I claim a promotion?
To claim a promotion, log in to your account and visit the Promotions section. Browse the available offers, click the terms link for the specific bonus you want, and opt in before making a qualifying deposit or placing a bet. Once the conditions are met, the reward is credited to your balance.
Why was a promotion not applied to my deposit?
The most common reason is forgetting to opt in before the deposit was made. Many offers require a manual 'Join' or 'Claim' action first. Additionally, ensure your payment method is eligible and that you have read the specific terms regarding minimum requirements for that offer.
Can I use two promotions at once?
Generally, most promotional offers cannot be stacked or used simultaneously. If you have an active bonus with wagering requirements, you typically need to complete or cancel it before activating another. Check the specific terms of each offer to see if they are compatible.
Where do I check the terms for a specific promotion?
Detailed terms for every offer are found within your account's Promotions area. Each active offer has a dedicated 'Terms and Conditions' link. This link provides the legally binding details, including wagering multipliers and game restrictions, which are the final authority.
Are promotions available on mobile?
Yes, all promotions available on the desktop site are fully accessible via the mobile browser or the diwataplay app. You can browse categories, opt in, and track your bonus progress directly from your mobile device using the same account login.
What happens if I forget to opt in?
If an offer requires opting in and you perform the qualifying action first, the promotion usually cannot be applied retroactively. We strongly recommend always clicking the 'Claim' or 'Opt-in' button in your account before depositing or wagering.
Can I cancel an active promotion?
In many cases, players can request to cancel an active bonus through the account settings or support. However, be aware that canceling a bonus may also result in the removal of any winnings generated from that specific promotional balance.
How do I find out when new promotions are released?
The best way to stay updated is by checking the Promotions section of your account regularly. You can also keep an eye on your account notifications or official platform announcements for updates on new reward categories and tournament launches.