Terms and Conditions

Introduction and Acceptance

Welcome to Diwataplay Online Casino. These Terms and Conditions constitute a legally binding agreement between you (the User) and Diwataplay. By accessing our website, completing the diwataplay login process, or using any of our services, you acknowledge that you have read, understood, and agreed to be bound by these terms.

This agreement governs your use of the diwataplay platform, including all diwataplay slots games, mobile applications, and promotional offerings. We reserve the right to update these terms at any time without prior notice. Continued use of the platform after updates signifies your acceptance of the revised terms.

Eligibility Requirements

To participate in any real-money gaming activities at Diwataplay, you must meet the following criteria:

• You must be at least 18 years of age or the legal age of majority in your jurisdiction.
• You must reside in a jurisdiction where online gambling is legally permitted. It is your responsibility to ensure compliance with local laws.
• You must have the full legal capacity to enter into a binding agreement.
• You are not a prohibited person under any local laws or the regulations of the Philippine Amusement and Gaming Corporation (PAGCOR).

Account Registration and Security

When you perform a diwataplay register, you agree to provide accurate, current, and complete information. Each user is permitted to hold only one (1) account. The creation of multiple accounts may lead to the permanent suspension of all associated profiles and forfeiture of funds.

Verification (KYC)

Diwataplay adheres to strict Know Your Customer (KYC) protocols. We reserve the right to request valid identification documents (Passport, Driver’s License, etc.) to verify your identity and age before processing withdrawals.

Account Responsibility

You are solely responsible for maintaining the confidentiality of your login credentials. Any activity occurring under your account is deemed your responsibility. If you suspect unauthorized access, contact our customer support immediately.

Deposits and Withdrawals

Diwataplay offers a variety of secure payment methods, including GCash, PayMaya, and local bank transfers. All transactions are processed in Philippine Pesos (PHP) unless stated otherwise.

• Minimum Limits: Specific minimum deposit and withdrawal amounts apply and are visible within the cashier section.
• Processing Times: While we aim for instant processing, some withdrawals may take up to 24-48 hours for security verification.
• Withdrawal Policy: Funds must be withdrawn using the same method used for the initial deposit whenever possible. All deposited funds must be wagered at least once (1x turnover) before a withdrawal can be requested.

Bonuses and Promotions

All promotions at Diwataplay are intended for recreational players. Bonus funds are subject to specific "Wagering Requirements" or "Rollover" before they can be converted to cash.

During active bonus play, the maximum bet allowed may be restricted. Any attempt to circumvent bonus terms, such as "bonus hunting" or exploiting technical errors, will result in the immediate voiding of the bonus and any associated winnings. Bonuses typically expire within 30 days unless specified otherwise in the promotion-specific terms.

Gaming Rules and Fair Play

We take pride in providing a fair gaming environment. All diwataplay slots games and table games utilize a certified Random Number Generator (RNG) to ensure unbiased outcomes. Our software is provided by industry-leading, licensed developers.

In the event of a system malfunction or game error, all wagers and payouts during that period will be declared void. Our technical logs will serve as the final authority in resolving any disputes regarding game outcomes.

Prohibited Activities

Users are strictly prohibited from engaging in fraudulent activities, including but not limited to:

• Collusion with other players or use of external software/bots.
• Exploiting software vulnerabilities or technical bugs.
• Engaging in money laundering or any criminal activities.
• Using stolen credit cards or unauthorized payment accounts.

Violations will result in immediate account termination and reporting to the relevant authorities.

Responsible Gambling

Diwataplay is committed to promoting responsible gaming. Gambling should always be viewed as a form of entertainment, not a way to make money. We provide tools to help you stay in control:

• Self-Exclusion: Request a temporary or permanent block on your account.
• Deposit Limits: Set daily, weekly, or monthly limits on your spending.
• Cooling-off: Take a break from the platform for a specified period.

If you feel you have a gambling problem, we encourage you to seek help from professional organizations such as Gamblers Anonymous.

Legal and Liability

Intellectual Property: All content, logos, and software on the diwataplay platform are the property of Diwataplay or its licensors. Unauthorized reproduction is prohibited.

Limitation of Liability: Diwataplay is not liable for any losses resulting from technical failures, internet connection issues, or unauthorized account access. The service is provided on an "as-is" and "as-available" basis.

Governing Law: These terms are governed by the laws of the Republic of the Philippines. Any disputes shall be settled through arbitration in the relevant Philippine jurisdiction.

Customer Support

If you have any questions regarding these Terms and Conditions or your experience with our diwataplay app download, please reach out to our 24/7 support team via:

• Live Chat: Available on the website and app.
• Email: [email protected]
• Response Time: Usually within 5-10 minutes via Live Chat.